Refund policy

Shipping expectations (read before you order)

Because items ship directly from our supplier partners rather than a local warehouse, delivery typically takes 7–20 business days depending on your location and the item, sometimes longer during high-demand periods. We'll email you tracking information as soon as it's available.

Your right to cancel (EU / UK / EEA customers)

If you're ordering from the European Union, EEA, or UK, you have a legal right to cancel your order within 14 days of receiving it, for any reason, without needing to justify it (the EU "right of withdrawal"). Use the self-serve return link on your order confirmation or account page, or email [gemtechs3@gmail.com] with your order number.

Because most items ship from overseas supplier warehouses, in many cases we'll issue your refund without requiring you to ship the item back — we'll let you know which applies to your order when you request the cancellation. Where a physical return is required, you have 14 days from your cancellation request to send it, and we'll cover return shipping only if the item was defective, damaged, or not as described.

Returns for all other customers (US and rest of world)

We offer the same courtesy everywhere: request a return within 14 days of delivery, for items that are unused and, where a physical return is requested, in their original packaging with all accessories included.

How refunds actually work with dropshipped items

Most of our products ship from partner suppliers, not from a Gemtechs warehouse. This means:

For defective, damaged, or wrong items: contact us within 48 hours of delivery with photos. In most cases we'll refund or replace you immediately without asking for the item back, since return shipping to our suppliers usually costs more than the item itself. We'll always tell you clearly if we do need it returned.
For change-of-mind returns: contact us within 14 days of delivery. Depending on the item and supplier, we'll either issue a partial/full refund without requiring return shipping, or provide you a return address if the item's value makes a physical return worthwhile. We'll confirm which applies when you reach out.
Original shipping costs are non-refundable for change-of-mind returns; they are refunded in full for defective/wrong items.

Non-returnable items

Opened software, activation codes, or digital downloads
In-ear headphones/earbuds once opened, for hygiene reasons
Gift cards
Items marked final sale at checkout

How to start a return

Use the self-serve return link on your order confirmation email or account page, or email [gemtechs3@gmail.com] with your order number and reason.
We'll tell you within 1–2 business days whether we need the item back or can refund you directly.
If a return is needed, we'll provide the address and instructions — please don't ship anything back before hearing from us, since our suppliers use different return addresses per item.

Refunds

Refunds are issued to your original payment method within 5–10 business days of approval (immediately for EU withdrawal-right cancellations where no physical return is required).

Customs, duties, and import fees

For orders shipped outside Georgia, customs duties/import taxes are handled as "Prices do not include destination country customs duties or import taxes, which may be collected by the courier on delivery."

If a package is refused due to unexpected customs charges, original shipping costs are non-refundable.

Exchanges

Since items ship directly from suppliers, exchanges are handled as a refund plus a new order rather than a swap. Contact us and we'll walk you through it.